In the event of an emergency please telephone the main Surgery at Dorking, 01306 883086
We provide emergency cover on weekdays until 7 pm and on Saturdays from 9 am to 6 pm at our Dorking branch.
After these hours, contact Vets Now Guildford at 01483 346203
I am writing to inform you of a change we are having to make to our Out of Hours provision for our clients.
For the past 7 years we have been taking a hybrid approach to our after hours, using VetsNow in Guildford after 10pm on weekdays and after 6pm at the weekend. VetsNow are a specialist out of hours provider, with staff specially trained in emergency medicine and surgery, working in premises fully equipped for this type of care to ensure a high standard of treatment. From the beginning of October we will be extending the hours for VetsNow to 7pm to 8am weekdays and from 6pm Saturdays to 8am Monday at the weekend.
Unfortunately post Brexit and Covid, there is still a large shortage of vets in the UK, with many leaving the profession due to stress and burnout. At Brelades we have closed our books to new clients for the last 3 months to try to limit the strain on our current team. However we are now in a situation that in order to maintain our ability to care for our patients during the week and on Saturdays, we are having to reduce the time we can provide emergency cover outside of those times. We are aware that our emergency service at Dorking in the evening and weekends is very popular, but we know we have to make this difficult decision or we will develop severe problems with the retention and recruitment of our team. By taking this new approach we are confident that we will be able to continue the service that you expect from us, while the specialist staff and facilities at VetsNow will provide optimum cover for emergencies out of hours.
Vets Now Guildford are at Stocton Close, Woodbridge Rd, Guildford, GU1 1HR. 01483 313464.
Martin James (dir Brelades Vets).